Naropa University IT Helpdesk

Workstudy Positions 1

• Naropa Student Jobs - Workstudy Positions

Working Remotely 15

• Zoom - Set Up and Basics
• Windows VPN Instructions - Check Point
• How to Access Colleague Self-Service
• Windows - Remote Desktop Connection to Naropa PC
• Mac VPN Setup - Check Point

View all 15

Password Help - ALL Users 5

• How To Reset a Forgotten Password
• Set up Automatic Password Recovery
• How to Update Your Password
• When you recently updated or changed your Password
• View Saved Passwords Inside Your Internet Browser

WiFi - Wireless Internet 9

• How to connect to WiFi - Windows 10 PC
• How to connect to WiFi - Mac
• How to connect to WiFi - iPhone / iPad iOS
• How to connect to WiFi - Android
• How to connect to WiFi - Chromebook

View all 9

Email 5

• Email Setup on Outlook for iPhone
• Email Setup on iPhone
• Email Setup on Android Mail App
• Email Setup on MacBook Apple Mail
• Encrypt Email

Students 5

• Accessing Databases On and Off Campus
• Change Display Name - Self-Service and Canvas
• How To Log In To Canvas
• How to use the Video Recording Rooms
• Students - Welcome To Naropa - How To Use Our Technology

Staff & Faculty 11

• How to Add a Shared Mailbox to Outlook for Mac
• How to manage your Listserv
• How to Manage Your Sophos Email Quarantine and Block List
• Importing Meetings into Zoom LTI on Canvas
• Installing Smartsheets Add-in for Outlook 2016 and Outlook365

View all 11

Zoom 3

• Zoom HIPPA Information
• Zoom - Switch Accounts
• How To Sign Into Zoom at Naropa

Classroom Technology 6

• How To Use An Owl Technology Classroom
• Technology Classroom Policy
• How to Play a DVD in the Classroom
• Using Zoom with Canvas FAQ
• Past Canvas Courses are Showing

View all 6

Mitel Phone System 10

• Change Voice Mail Greeting and Name
• Setting up Softphone to Work Remotely
• Assign a Phone
• Your Desk Phone Button Guide
• Change Voicemail Greeting and Name Remotely

View all 10

Printing 5

• How to use Mobile Print (Emailing the Printer)
• How to use your ID Card at the Printer / Copier
• Uninstalling and Reinstalling Secure Printer (print queue issue)
• Changing Printer Drawer Default
• Setting Up the Counseling Center Copier as a Printer

Information Security 3

• MFA Multi-Factor Authentication
• How To Defend Yourself Against Social Engineering
• Hackers Are Targeting Higher Education

Applying Students FAQ 0

IT Policy 7

• Naropa University Email Policy
• Mobile Device Support Policy
• Support Priority Policy
• Wireless Internet (WiFi) Terms of Use & Policy
• Password Policy for Staff & Faculty

View all 7

Workstudy 0

NCCC 0

NSCC 1

• NSCC Orientation Document from Information Technology

Perceptive 1

• Perceptive Client Installation

General 1

• How to update your personal email address, address, and display name

Sharepoint Introduction 3

• What Is SharePoint?
• SharePoint Roles & Responsibilities
• Getting Help in MyNaropa (SharePoint)

Acuity Setup and Support 1

• Acuity Setup and Support