Naropa University IT Helpdesk

Working Remotely 16

• Zoom - Set Up and Basics
• Windows VPN Instructions - Check Point
• How to Access Colleague Self-Service
• Windows - Remote Desktop Connection to Naropa PC
• Mac VPN Setup - Check Point

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Password Help - ALL Users 4

• How To Reset a Forgotten Password
• How to Update Your Password
• When you recently updated or changed your Password
• View Saved Passwords Inside Your Internet Browser

WiFi - Wireless Internet 9

• How to connect to WiFi - Windows 10 PC
• How to connect to WiFi - Mac
• Wireless Internet (WiFi) Terms of Use for Naropa University
• How to connect to WiFi - iPhone / iPad iOS
• How to connect to WiFi - Android

See all 9 articles

Email Setup 4

• Email Setup on Outlook for iPhone
• Email Setup on iPhone
• Email Setup on Android Mail App
• Email Setup on MacBook Apple Mail

Students 5

• Accessing Databases On and Off Campus
• Change Display Name - Self-Service and Canvas
• How To Log In To Canvas
• How to use the Video Recording Rooms
• Students - Welcome To Naropa - How To Use Our Technology

Staff & Faculty 9

• How to Add a Shared Mailbox to Outlook for Mac
• How to manage your Listserv
• How to Manage Your Sophos Email Quarantine and Block List
• Importing Meetings into Zoom LTI on Canvas
• Installing Smartsheets Add-in for Outlook 2016 and Outlook365

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Classroom Technology 4

• How To Use An Owl Technology Classroom
• Technology Classroom Policy
• How to Play a DVD in the Classroom
• Using Zoom with Canvas FAQ

Naropa Mitel Phone System 9

• Change Voice Mail Greeting and Name
• Setting up Softphone to Work Remotely
• Assign a Phone
• Your Desk Phone Button Guide
• Change Voicemail Greeting and Name Remotely

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Printing 2

• How to use Mobile Print (Emailing the Printer)
• How to use your ID Card at the Printer / Copier

Information Security 3

• How To Defend Yourself Against Social Engineering
• MFA Multi-Factor Authentication
• Hackers Are Targeting Higher Education

Applying Students FAQ 0

IT Policy 7

• Naropa University Email Policy
• Mobile Device Support Policy
• Support Priority Policy
• Wireless Internet (WiFi) Terms of Use & Policy
• Password Policy for Staff & Faculty

See all 7 articles

Workstudy 0