Please read this article thoroughly in order to expedite your password recovery.
TRY THIS #1: If your password is saved in your browser but you cannot see it
This happens when you rely on auto-fill to remember the password, but then you don't know it anymore. You can easily and quickly retrieve your password by clicking here and following these instructions.
TRY THIS #2: If you set up a recovery method
Please attempt an account recovery through our automated system.
- Visit this link: https://login.microsoftonline.com/
- Click "Can't access your account?"
- Click "Work or School Account"
- For user ID enter the full Naropa email address you want access to.
- Click Next
- IF YOU HAVE a recovery method set up, then Microsoft will contact you with instructions.
TRY THIS #3: Request new PW from IT
If you still need help with your password
You will need to email the IT Helpdesk at helpdesk@naropa.edu and provide your date of birth and the last FOUR digits of your social security number.
IT uses this information to verify your identity when a password reset request comes from a non-Naropa email account. Unfortunately, we cannot reset a password without this information!
Here's a quick template you can copy and paste into the ticket:
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Hello I need help resetting my Naropa Account password.
My name is:
The email I need help with is:
My birthday is:
The last four digits of my SSN are:
Thanks for the help!
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Be mindful that these passwords will always match when you change them:
You will use this same password and login for:
1. MyNaropa
2. Your Email Address
3. WiFi Login on campus
4. Printing
5. Logging into Naropa Computers (i.e. at the library or your desk)
6. Self-Service
7. Canvas
8. Library