How To Reset a Forgotten Password

Modified on Thu, 09 Mar 2023 at 08:54 AM

Please read this article thoroughly in order to expedite your password recovery.

TRY THIS #1: If your password is saved in your browser but you cannot see it

This happens when you rely on auto-fill to remember the password, but then you don't know it anymore. You can easily and quickly retrieve your password by clicking here and following these instructions.

TRY THIS #2: If you set up a recovery method

Please attempt an account recovery through our automated system.

  1. Visit this link:
  2. Click "Can't access your account?"
  3. Click "Work or School Account"
  4. For user ID enter the full Naropa email address you want access to.
  5. Click Next
  6. IF YOU HAVE a recovery method set up, then Microsoft will contact you with instructions.

TRY THIS #3: Request new PW from IT

If you still need help with your password

You will need to email the IT Helpdesk at and arrange a meeting so that we can verify your identity.

Unfortunately, we cannot reset a password without a meeting in order to verify your identity!


Be mindful that these passwords will always match when you change them:

You will use this same password and login for:

1. MyNaropa

2. Your Email Address

3. WiFi Login on campus

4. Printing

5. Logging into Naropa Computers (i.e. at the library or your desk) 

6. Self-Service

7. Canvas

8. Library

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