Change Voice Mail Greeting and Name

Modified on Wed, 11 Mar 2020 at 11:31 AM

1. On your ShoreTel phone locate and click on the "Voicemail" button.

2. Pickup the handset and click on the button that is under "Call VM" you will be prompted to enter your voicemail password followed by the pound key (#).

3. You will be transferred to the main menu, select "Mailbox Options" by pressing the number 7 on the dial pad.

4. You will want to change your "Personal Greeting" by pressing the number on the dial pad.  Record your new greeting review and if satisfied save the change, callers will hear this greeting when a call is sent to voicemail. You will also want to check the recorded greeting for ALL availability states e.g. Available, In a Meeting, Out of Office, etc. Each one has it's own greeting that callers hear depending on your phones call handling mode.

5. You can also record your name for your extension, this can be heard by other users within Naropa who use the search directory by name option. To record this select "Record Your Name" by pressing the number 6 on the dial pad.

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